Privacy Policy

1. Introduction

ADDRESS by TILIK ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request information about our properties, or otherwise interact with our services.

By using our services you consent to the practices described in this policy. If you do not agree, please refrain from using the website.

2. Information We Collect

We collect the following categories of personal information:

• Contact information — name, email address, phone number, and postal address you provide via our contact form or concierge inquiries.
• Booking information — travel dates, party size, property preferences, and any special requests you communicate to our team.
• Technical information — IP address, browser type, device identifier, and approximate location, collected automatically when you visit the site.
• Cookies and similar technologies — see our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and proposals.
• Provide and personalise our concierge and rental services.
• Communicate updates relating to your stay, including pre-arrival logistics.
• Send curated invitations and property reveals, where you have opted in.
• Comply with legal obligations and protect against fraudulent activity.

4. Sharing Your Information

We do not sell personal information. We may share information with trusted partners who help us deliver our services — for example, payment processors, communication providers, and the agency's affiliated service partners — and only to the extent necessary for the task at hand.

5. International Transfers

Our office is based in Spain. Personal data may be processed there and, where applicable, in other countries where our service partners operate. We apply appropriate safeguards in line with the GDPR.

6. Your Rights

Under the GDPR you have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as to data portability. To exercise these rights, contact us at privacy@addressbytilik.com.

7. Retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Booking-related data is typically retained for seven years following the end of the stay for accounting and tax compliance.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on this page with a revised "Last updated" date.

9. Contact

For any questions about this policy or our handling of your personal data, please write to privacy@addressbytilik.com or by post to our Marbella office.